FAQs
I bought something from a reseller. Who should I contact if I have questions?
For items purchased through our partner stores, please contact the respective reseller directly.
Can I update my shipping address after ordering?
Unfortunately, once your order is placed, we are unable to modify the shipping address.
Which shipping carriers do you use?
We ship orders using FedEx, DHL, and UPS.
Do you deliver to PO box addresses?
We cannot guarantee delivery to P.O. Boxes, APO, FPO, or U.S. Territories. Orders placed with addresses in these locations may be canceled at our discretion.
Where do you ship from?
All orders are currently shipped from Los Angeles, California.
What are the shipping charges?
Orders over $300 qualify for free standard shipping. For orders below $300, the delivery costs are outlined in our shipping section. Specific rates for alternative delivery services
tailored to your country are also available there.
Is a signature required upon delivery?
Yes, a recipient's signature is required upon delivery. Please ensure someone is available at the shipping address provided at the expected delivery time.
What if my package gets returned to the sender?
If your package has been returned to us, please reach out to us via
hello@shoredarlingco.com
Do you cover the return shipping expenses?
Unfortunately, we do not cover return shipping costs.
Do you offer refunds?
No. Shore Darling store does not offer refunds. Eligible returns may be approved for store credit only, if all policy requirements are met.
